Refund & Cancellation Policy

Our packages

Elevate Customer Experience Advisory operates InterviewPath AI. All prices below are in US dollars; payments are available only after live payment setup is verified; otherwise checkout is unavailable.

• Career Diagnostic — $19 one-time: 30 days with 3 successful diagnostic generations, 5 résumé-improvement requests and 10 job-fit analyses. Never auto-renews.
• Career Application Plus — $29 one-time: 30 days with 3 successful diagnostics, 5 résumé-improvement requests, 2 tailored cover-letter generations or revisions and 15 job-fit analyses. Never auto-renews.
• Career Application Plus — $29/month: automatically renews until canceled, with the same Plus allowances for each successfully paid billing period. Periods follow the payment provider’s billing dates, not calendar months.

Unused allowances do not roll over. All résumé versions share the same purchase or period allowances. The lifetime free assessment is separate. Human coaching is not included and is governed by its separately agreed terms.

All digital app sales are final

ALL SALES FINAL / NON-REFUNDABLE. This applies to the $19 one-time Career Diagnostic, $29 one-time Career Application Plus, and $29/month Career Application Plus, including every renewal.

No refunds, credits or proration are provided for unused allowances or time, change of mind, lack of interviews or jobs, or cancellation. This applies whether or not you have used the purchased AI features. Human coaching is separate and governed by its own agreed terms.

The exceptions are refunds required by applicable law and correction of confirmed duplicate or incorrect charges. Nothing in this policy limits mandatory consumer rights or remedies for unauthorized charges. This policy update does not retroactively modify existing paid test rights.

Technical and billing support

For technical problems, contact us for troubleshooting and retry assistance. Failed, incomplete or timed-out AI requests do not consume your allowance. We do not promise discretionary refunds for service failures; any mandatory rights under applicable law remain protected.

InterviewPath AI provides career-preparation assistance, not a promise of interviews, ATS outcomes or employment. Lack of an interview or job is not a refund entitlement, subject to applicable law.

Email info@elevatecxadvisory.com with your account email, receipt or invoice reference, and a short description of the issue. Do not send your full card details, password or résumé. We may verify account ownership and the related payment records.

We review requests and confirm the outcome by email. Legally required refunds and confirmed charge corrections are handled manually, not automatically by this app. Where a refund is required or a charge correction returns funds, we use the original payment method where possible; payment-provider and bank processing times vary.

Canceling monthly Plus

Open My Dashboard, find Career Application Plus, and select Cancel at period end. Confirm the cancellation and check that the plan shows it will not renew. Cancellation stops future renewals; paid access continues through the current paid period’s end.

Cancellation does not provide a refund, credit or proration for unused time or allowances, except where applicable law requires otherwise. One-time packages have no renewal to cancel.

If the in-app control fails, email info@elevatecxadvisory.com with your account email and subscription or invoice reference to request help canceling. Do not send a password or card details. Requesting account deletion does not automatically cancel a subscription: cancel first, or ask support to help with both requests.

Your legal rights

Any mandatory refund, cancellation or consumer rights under applicable law take precedence over this policy. Nothing here excludes those rights. See our Terms of Service and Privacy Policy for service and data-processing details.